My books grew out of my consulting work in which I observed how many organisations and institutions were struggling to respond to technological challenges and new patterns of consumer behaviour.
My first book, Crowd Surfing, (which I co-authored with David Brain) examined how institutions around the world are responding to consumer empowerment and was one of the first business books to talk about the potential of social media. In my second book, Loose, I explained how institutions need to change the way that they think and work if they are to thrive in our highly complex, socially-connected world. My most recent book was The Financial Times Guide to Social Media Strategy.